Case Study

Customer: Industrial Materials Supplier

The Challenge:  A graphite and EDM accessories provider wanted to grow his capacity for new business, without adding more staff just to do quoting and pricing.  They turned to APS to develop a solution that would improve their quoting process in terms of accuracy, speed and efficiency.

The Solution: APS worked with company leadership and staff to build a model of all cost and revenue drivers, including materials costs, machining costs, finishing costs, customer discount, etc. by analyzing past transactions and the company’s business strategy.  The result was a pricing engine that provides accurate quotes instantly.  The tool was implemented with the sales staff internally and made available online to customers

The Results:  The tool has exceeded expectations:

  • Over 80% of order are now placed through the tool
  • Revenue has grown by +20% since implementation – and staff count has remained the same
  • Quote conversion has doubled
  • Errors in order specs, calculation and discounting have been reduced dramatically

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