Customer: Industrial Materials Supplier
The Challenge: A graphite and EDM accessories provider wanted to grow his capacity for new business, without adding more staff just to do quoting and pricing. They turned to APS to develop a solution that would improve their quoting process in terms of accuracy, speed and efficiency.
The Solution: APS worked with company leadership and staff to build a model of all cost and revenue drivers, including materials costs, machining costs, finishing costs, customer discount, etc. by analyzing past transactions and the company’s business strategy. The result was a pricing engine that provides accurate quotes instantly. The tool was implemented with the sales staff internally and made available online to customers
The Results: The tool has exceeded expectations:
- Over 80% of order are now placed through the tool
- Revenue has grown by +20% since implementation – and staff count has remained the same
- Quote conversion has doubled
- Errors in order specs, calculation and discounting have been reduced dramatically